Update 30/06/2024

If you have payment plans that qualify people to attend specific classes, this new feature is set up to make your life easier!

You can link people on a payment plan to specific classes in Coacha. This means that anyone signing up to specific plans will be automatically added to the registers for that class. If your club has memberships linked to specific classes or sessions this feature is a great option to cut down on your admin time.

If your club needs to itemise the Taxation related to your fees, now you can set this up in Coacha to automatically appear.

Setting up your tax rates will apply globally to your Coacha transactions, however, you are able to define in your Club Store, any items that are tax exempt (for instance, children's clothing.

Learn more about:  Itemising VAT (Tax) on your payments

Recently GoCardless made changes to their service to charge for retries on failed payments.

At Coacha we wanted to give you more control over how many retries you would like GoCardless to make, or have the option to turn off retries all together. So we have introduced 'Retry Controls' for GoCardless.

Learn more about: Managing GoCardless retries 

Update 11/04/2024

Although we haven't made any big system upgrades for a few weeks, here at Coacha HQ we have still been busy working away on tweaks, updates and new features.

There have been a number of improvements to Coacha behind the scenes to speed things up, improve performance and manage data. This is all proactive work that has included some sizable resource upgrades to accommodate the ever growing family of Coacha subscribers and all of their members. 

Update 15/02/2024

Our new Skills & Progression tracking allows you to monitor any number of skills, qualifications or progressions associated with your members.

This feature gives you and your staff, the ability to quickly mark new skills, view what skills someone has completed (and when) and manage common skills across different levels.

Tracking Member Skills & Progression

Sometimes you will need to assign a member of staff to cover a session they do not normally take. You can record this on your coacha registers quickly and efficiently.

We have made sure this process is as quick and easy to do as possible - in just a few short clicks you will have assigned a new staff member to the session.

Assigning temporary Coaches or Staff to sessions

If you use standardised emails in your club the new Broadcast templates system is built to save you time.

You can now create, save and edit email broadcast templates in Coacha. These email templates are an excellent way to speed up sending standardised emails from your organisation. Simply create and save your template, then use it when needed directly in your new broadcast.

Creating templates for your broadcasts

Update 05/01/2024

Happy new year from the Coacha Team! We have been busy behind the scenes working on updates to Coacha that will really make a difference. Today we are sharing the latest update to our payment features. Pro-rata payments!

This is an update that will make a real difference to your courses and payment plans and we are super happy to bring this to Coacha. Pro-rata payments do a lot of work behind the scenes so that you don't have to!

Pro-rata for Courses - when enabled on your courses, this option allows you to collect for the remainder of a course should someone join a course mid way through. The system will automatically work out how many sessions are left in the course and then charge the new starter accordingly. All automated, with no need for manual one-off payment requests.

Find out more about: Pro-rata Payments in Courses

Update 01/11/2023

The end to the year sees us focusing on some pretty complex and very powerful additions to all of our Coacha Payment Plans.

As you read this page, our team are busy beavering away on a completely new 'Pro-rata' feature that will save you yet even more time with your admin. In addition, there's an email templates addition coming to Coacha's 'Broadcasts' section and our design gurus are working on a complete overhaul of the Coacha Apps. All epic stuff, but we're sure you'll be impressed with the end results!

Update 23/09/2023

Although we haven't made any big system upgrades for a few weeks, here at Coacha HQ we have still been busy working away on tweaks, updates and new features.

There have been a number of improvements to Coacha behind the scenes to speed things up, improve performance and manage data. These are the little things behind the scenes we are constantly working on to make Coacha the best of the best!

This means that you can now combine one off payments, for things like joining fees, and subscription set up all at the same time.

Update 30/08/2023

We are excited to announce some very useful updates to the functionality of our Club Sign Up Form Feature.

We have listened feedback from clubs, especially those onboarding new members during this busy time and have added the ability for you to take multiple payment types from your club sign up form.

This means that you can now combine one off payments, for things like joining fees, and subscription set up all at the same time.

Update 12/07/2023

We have just launched a great new update to the member groups system in Coacha that will speed up adding your members to their relevant groups.

This update allows you to add multiple members at once to a member group as well as manage who is in the group more quickly.

A vital aspect of running a club or organisation is ensuring that your members, parents and staff have accepted your terms, waivers and documents. As such we have now updated how Coacha handles terms and waivers.

Now you will see which version of terms a member has accepted and when, meaning you still have evidence of terms acceptance should a member leave. This can be helpful in the event of member disputes.

If you update your Terms on your club sign up form, members will still be asked to log in and accept them. But now you will retain records of previous terms and when they were accepted. One less thing to worry about!

We have made some minor updates to both the main Coacha apps and our new Front Desk app. These updates are already live and pushed to your device's to improve speed, connectivity and accuracy.

We have implemented several major upgrades to the backend technology that runs Coacha. You may not have noticed any major differences, but these updates mean that technically Coacha is bang up to date with current tech developments, making is really secure and extremely smooth running!

Update 02/06/2023

Do you need to take non-member event bookings, trial classes, or give people subscription options when they sign up? Would you like these features to be available directly from your own website? Well, now you can as all of this (plus much more) is possible with the new Coacha 'Public Pages' feature.

This feature has been developed to open up functionality that will help streamline and and enhance your new member engagement and onboarding processes. From your club calendar, to prospective members taking a trial class, through to running events for members and non-members alike - everything is made easier with Public Pages.

Public Member & Event Booking.

Open up booking for courses and events to members and non-members alike.

This feature combines the courses functionality, custom joining instructions and a stripped down sign up processes to allow members and non-members to book and sign up to your event or course extremely easily.

Public Calendar & Trial Classes

The 'Public Calendar' page allows you to display an up-to-date calendar to both your members and non-members.

This is done either by embedding the page into your own website, or by using your unique Public Pages generated and hosted by Coacha. As such you can display (and open bookings for) classes, courses, events and sessions, to non-members wanting to join you for an initial one off trial or taster. This feature will also streamline and highly automate onboarding of new members.

Streamline Payment Plan selection and sign up

If your club has a set structure of payment plans, you may want people to sign up to a plan of their choice when they join your club.

With the 'Subscriptions Public Page' you can display selected subscription plans to your non-members (prospective members, guests, etc). This is done either by embedding it into your own website, or by using your unique Public Pages generated and hosted by Coacha. You have full control over which plans are visible publicly and how new subscriptions are handled after sign up..

Update 10/04/2023

Coacha Front Desk is a dedicated application for your front of house sign in process.

When members, clients or students arrive at your location, they can simply find their name on your front of house tablet and then sign themselves into the class(es) they are attending on that day.

Built for speed and ease of use - Coacha Front Desk speeds up your sign in process, avoids forgotten registers and makes sure your attendance stats are in order.

Update 07/04/2023

Coacha's Fixtures feature has been developed to help coaches & training teams select specific individuals for matches, games, events and other fixtures.

This feature allows you to manage the status of team members and gives them the option to let you know their availability. As always with coacha we provide this in an easy to use interface, with innovative notification features.

If you need to select teams for games, matches or other fixtures - now you can with Coacha Fixtures!

Update 01/03/2023

Stock management is a fundamental part of any online store...

When selling items in your club store you will want to make sure you are able to track how many items you have left in stock and when to order new stock to replenish your store. Now, with this update to the Coacha Store Feature, you can!

Find out more about Stock Levels in Coacha's Store Feature

Instant Bank Payment (IBP) in GoCardless is a service that speeds up the time it takes for payments to be processed. This is very useful for one off payments or payments you need quickly. 

Unfortunately, IBP is not supported by all banks at this point in time, so we want to give you better control over whether your club uses IBP to process one off payments or not.

Managing Bank Account detail changes easier for your members.

If you use GoCardless to collect your payments we are sure you have come across the scenario where a parent or member wants to change their bank details.

Previously, you would have needed to cancel the members mandate, then send a new request for them to re-subscribe to a plan. Not anymore! We have now added the ability for a member or parent to change their bank details, automating the whole process. We have also built into this feature a failsafe process to ensure that no payments are missed or skipped!

Find out more about Managing Bank Account detail changes easier for your members

There have been many other minor tweaks and updates taking place over recent months, some you may notice, some you may not but here are just a few of them: 

Update 01/12/2022

You can now search across almost all Member Profile data fields in Coacha when logged in through your web browser. 

A lot more information contained in a member's profile is now covered by search which includes Member Notes too. A frequently requested update, enhanced search saves you even more time on admin.

If for any reason a payment needs to be returned to your member, Coacha allows you to record and issue* refunds. 

A very easy process that can be achieved whether you take payments by card, direct debit, BCS or cash.

* Please note that due to the UKs Banking System, automatic refunds are only available on Stripe payments.

Find out more about Issuing Refunds in Coacha

A feature asked for by many that still have the need for manually administering certain aspects of their organisation.

Found within each individual register, you can now print as a paper document. If you have a 'Print to PDF' option available on your computer or mobile device, then you can make a PDF version of each register. You can print past, present and future registers.

Find out more about Printable Registers

You can add a Waitlist to your classes, sessions and events in one of two ways.

Enabled on a class by class basis, your members can register their interest in any events that are fully booked and if someone else cancels, people on your waitlist can either:

- be notified all at the same time, and then the spare space is booked on a first come, first to book basis

- be notified in order of who joined the waitlist first

Find out more about The Waitlist Feature

Update 01/11/2022

Maybe you’re just thinking about selling a few items of apparel, or perhaps you already have your own store but want to save some money on transaction fees? Whatever your position, why not take a quick look at our new Store feature?

Sell online through Coacha using this new functionality that’s now included with the Coacha Custom Plan. With the ability to sell unlimited items through Coacha, you can quickly and easily sell products, kit, holiday camps, awards, and much more besides.

Find out more about Coacha's Store & eCommerce Features

Update 17/10/2022

Update 12/08/2022

New to Coacha this month is a great new upgrade to our Payment Plans feature. 'Family' Plans allow you to create subscriptions that can be applied to all members of a family attending your club.

So, for instance, if you offer 'family discounts' or 'sibling discount' plans, you can now set them up in Coacha and automatically associate them to the relevant members! They can also be used for group discounts if the NOK is the same on all members of the group.

Find out more here about 'Family' Subscription / Group Discount Plans 

Upgraded member notes

You are now able to format your member, coach and safeguarding notes with bold, italic and spacing.

This simple update will make coaches notes more readable and allow you to format them effectively for ease of review by other coaches, parents or admins.

Update 25/07/2022

By helping your members engage with Coacha, whether you're on a free trial or a subscriber, you'll cut a lot of your admin time down. 

As usual, we've listened to feedback from our users, and as a result we now how a comprehensive set of Video Tours and 'How To' Document to help members get to grips with Coacha's completely FREE iOS and Android Apps. These will answer lots of questions that your parents, members and staff may have about using the Apps. 

These can be accessed here:  

Android & iOS App Videos for Members

'How To' Documents for Members

Update 21/06/2022

If you are breaking for the summer holidays and want to pause all of your subscriptions without cancelling them, now you can with Coacha's upgraded plan management.

But there is more! 

You can also pause individual members subscriptions rather than the whole plan. This is useful if you have members taking a break from training or away from the club for a few weeks. Check out our 'How To' guide to learn more about pausing subscription plans in Coacha.

Find out more about Pausing Subscription Plans.

Sometimes you will want to increase your charges, be that due to increased costs, new additions or simply because it's the right time. Up until now, you would have had to cancel all of your active plans and create new ones, but not anymore!

This new capability in Coacha allows you to alter the price of a subscription plan in just a few clicks. This can be applied to new joiners only, to all existing plans and more. Check out the 'How To' guide for this useful new upgrade.

Find out more about Altering Subscription Plan Amounts.

Update 14/06/2022

There’s a lot that goes on unannounced when it comes to updates to Coacha’s UI and supporting material. Very subtle additions and changes that our team meticulously agonise over when analysing our products. So we thought we’d share a few with you:

• Addition of new 2^nd tier navigation tab for ‘Add Coach’ (under add member)

• Addition of ability to copy / clone the details of a member and create a Coach’s

• Enhancement of Stripe and GoCardless integration and interaction within the Coacha UI

• Tweaks to colour pallets and contrasts for UI content and button

• Plus many, many more!

These types of updates and additions are taking place every week, sometime everyday and form just a small part of Coacha’s Product Development and evolution. On top of this, there are constant additional resources being added to the Coacha Help Centre. With Help and How To documents being added on an almost weekly basis, plus a lots of easy to follow short Video Tours, getting to grips with Coacha has never been easier.

Update 09/05/2022

If you need to know when a member in a specific group has reached a certain milestone, Member Group Reminders will help.

If you arrange your club by member groups, you can now be informed when someone reaches a certain target after being added to that group. For instance, you can be informed when a member has attended 60 classes after being added to a specific member group.

Example use case:

A martial arts school allows people to take a grading after a certain amount of classes have been attended. They use member groups to highlight which belt a student currently has. Member group reminders will let them know when a member at a specific belt is able to take the grading for the next belt.

Find out more about Member Group Reminders.

For some of our larger clubs who may send a broadcast to hundreds of members, we had noticed the wait time during send was quite long.

The clever bods in our development team have now put in place a 'processing' status which will send your broadcasts in the background allowing you to continue using Coacha without having to wait for the system.

In your broadcast summary and list, you will notice the status processing while the broadcast is still getting sent. Once complete you will be able to see all of the information that was available previously.

The new 'Invoicing' system is proving very popular! Feedback has shown that you wanted to include invoiced revenue in your statistics and reporting. We listened and so its now live!

Now "paid invoices" will be presented in your statistics page if you have this feature enabled.

Update 12/04/2022

Coacha Custom allows you to edit the colours and branding in Coacha to make it look like it's your own bespoke software and Apps. All the same great features of Coacha Premium Plan, but with the look and feel of your own organisation.

Coacha Custom is included in every 14 day free trial. At the end of the trial there is the option to subscribe to any of our three payment plans.

Plus, there's the ability to send invoices, personalise system emails, turn features on and off and have your own dedicated Account Manager.

Whats more your dont need any software development skills to personalise Coacha as it's so easy to do! Alternatively though, you can send us your logo and colours and we'll do it for you!

Find out more about Coacha Custom.

Update 04/04/2022

Although we haven't made any big system upgrades for a few weeks, here at Coacha HQ we have still been busy working away on tweaks, updates and new features.

There have been a number of improvements to Coacha behind the scenes to speed things up, improve performance and manage data. These are the little things behind the scenes we are constantly working on to make Coacha the best of the best!

Beyond the unseen work, there are also some super exciting updates and new upgrades coming soon. Most notably is a big (and we mean BIG) new upgrade that will allow you to make Coacha look like it’s your own. You’ll be able to brand and colourise all of Coacha including the iOS and Android Apps too. More to follow on this brilliant new Coacha Plan very soon.

Here’s a heads up of the feature updates and changes due for release soon that all add up to big time savings for you and your club:

1. Grade/member group system upgrade - which allows for grading as well as notification and timed reminders on member groups.
2. Block booking system for classes and courses - Allowing members to book and pay for a block of sessions
3. Ability to associate multiple members with a single payment request (parents paying for multiple siblings)
4. Improved reporting and reminders
5. Team selector & Fixture availability feature. - allowing you to find out whose available for what. Just think of the time you’ll save on texts, WhatsApp, Facebook and email trying to sort everyone out.

Update 28/02/2022

For many clubs, associations and organisations, safeguarding children and vulnerable people is one of the most important parts of their administration.

Here at Coacha we realise the vital role admin systems can play in the development of a robust safeguarding process. That is why we have developed a dedicated Safeguarding Section to help you maximise your compliance.

To develop this part of the system, we have combined years of experience with guidance from leading safeguarding organisations. This section is designed to be secure and easy to use and includes being able to securely export data to pass on to the relevant authorities should the need arise.

Update 15/02/2022 

It's good to be in the know! And knowing what classes and 121s you are coaching today is must!

That is why we have added a new 'Daily Summary' feature to staff profiles in Coacha. Enabling this feature will mean that staff get a daily email explaining what they have on that day. Never miss a 121 again, with Daily Summaries from Coacha.

Update 09/02/2022 

Many clubs like to offer potential new students a trial period when they first join. This is often a great way to get people interested in your club.

We have now added an automatic Free Trial feature to the Payment Plan options. This means that you can set up a free trial on your plans so that they automatically start once the free trial expires, cutting down your admin!

Update 20/01/2022 

Understanding what is happening with automatic or one off payments is one of the most common support questions we see. Admins may be unsure why a payment has failed, what its status is etc.

To help you get answers more quickly, Coacha have added a direct link to your payment in the money dashboard. This payment link will take you directly to the providers information about that payment, where more in depth details can be found. 

Not only does this cut out the 'middle man' (the coacha support team) it gives you speedy access to the answers you need!

Read the how to guide

Update 15/01/2022 

We have upgraded the search facility in the people section to allow search for next of kin information as well as member information.

In schools, clubs or organisations with a lot of children, searching for the parents contact information is often more important than searching for the member. That's why we have upgraded the search facility in coacha to cover Next of Kin data as well as member data. You can now enjoy enhanced search and find the people you need to, when you need to!